Customer Story – Interior Odour Treatment

“I bought this car from a local garage, but it smelled of dogs. On collection it still smelled of dogs but with a heavy masking smell. They said they would clean it again. Three weeks and three attempts later, it still smelt. A search on the internet found me Cleaner Cars.. The dealer agreed to pay them and now my car smells Fresh like new.”  ~ Malcolm

When we received the car, it was clean in appearance, but the smell was horrible. There were two fans in the boot of the car which were used as extraction and cooling fans, so consequently the dog hair and dust was spread underneath all the trim and hadn’t been cleaned. The whole of the boot area had to be stripped down and cleaned with our bio enzyme treatment.. The result was a fresh clean car. Please note this is the worst case we have come across in 16 yrs but we weren’t to be beaten.

Diesel Contamination

This BMW 3 series was bought by a customer and it smelled ok. As the odour masking agents evaporated there was a strong smell of diesel. There had been a disel spillage on the front passenger footwell, and though the carpets did not smell of diesel, when they were lifted up there was the smell.


As we see from the pictures there is a black tar sustance on the floor plan, Bmw use this as sound deading and it is tar which is now contaminated with diesel and this had to be removed.

Incorrect Glue

This BMW 3 series came to us with a smell of a tar like substance which built up during the day. A lot of investigation went into finding the cause of the smell. It was found to be between the headlining and the roof. When removing the headlining, lots of spot welds were found which were used to repair the roof (car had been rolled in a crash).


The soundprrofing had been glued to the roof using incorrect glue, and as the sun heated the roof it gave off a tar like smell. Replacing the soundproofing and using the correct glue solved this problem.

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